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The Hidden Risks of DoorDash Cash Deliveries

DoorDash is constantly testing new ways to attract customers and expand its reach. One of the more controversial options in certain markets is cash on delivery (COD) — where customers pay their driver with physical cash at the doorstep instead of through the app.

While this may sound simple, the truth is that COD creates far more problems than benefits for drivers. Below, we’ll break down why accepting cash deliveries can be dangerous and why Dashers should think carefully before agreeing to them.

Why DoorDash Offers Cash Deliveries

From DoorDash’s perspective, cash deliveries make sense. Some customers don’t have debit or credit cards, some prefer not to use digital payments, and in some areas cash is still the dominant form of transaction. By adding COD, DoorDash can appeal to a wider customer base and potentially increase order volume.

But the catch is that the extra risk is pushed onto drivers — not DoorDash.

The Problems with Cash Deliveries

1. Safety Risks

Carrying cash on the job makes Dashers potential targets. Whether at a customer’s door, walking to an apartment, or waiting in your car between orders, the risk of theft or robbery increases — especially at night or in unfamiliar neighborhoods.

2. Nonpayment and Disputes

With prepaid orders, pay is guaranteed. With COD, there’s always the chance a customer refuses to pay, doesn’t have enough, or cancels at the door. Even if food isn’t handed over, the Dasher still loses time and gas with no reimbursement.

3. Extra Work Without Extra Pay

Cash deliveries push Dashers into the role of cashier. You may need to carry small bills for change, count money on the spot, and store it securely while continuing your shift. It’s more work and more stress — without additional compensation.

4. Insurance and Liability Concerns

If you’re robbed, handed counterfeit bills, or otherwise shorted, the loss usually falls on the driver. DoorDash provides little protection for these risks, leaving Dashers exposed.

Why This Matters for Drivers

At its core, cash on delivery isn’t just about handling a few bills — it changes the nature of the job. Dashers sign up to deliver food, not to act as cashiers, debt collectors, or security guards. By introducing COD, DoorDash transfers financial risk, personal safety concerns, and extra responsibilities directly onto drivers without offering additional protection or pay.

For customers, COD may be convenient. For the company, it may expand business. But for Dashers, it creates more exposure to danger and uncertainty in an already challenging line of work.

Should You Accept Cash Deliveries?

Every Dasher must decide for themselves, but here are some key questions:

  • Do you feel safe carrying cash in your area?

  • Are you prepared to deal with situations where a customer refuses to pay?

  • Do you want the hassle of carrying change and tracking extra income manually?

If the answer to any of these is “no,” then COD may not be worth the risk.

Final Thoughts

Cash deliveries may sound harmless, but they change the job in ways most drivers didn’t sign up for. Extra risk, no extra pay, and little protection mean COD is stacked against Dashers.

Until DoorDash offers stronger safeguards, drivers should carefully weigh whether the small upside of accepting cash is worth the very real downsides. If you value safety and predictability, sticking with digital-only orders may be the smarter choice.